Data scientist → Product manager · AI products
Mansi Modi
I turn customer data into product decisions people act on.
Eight years at AT&T analyzing 100K+ customer conversations a week with AI. Now I'm bringing that customer focus to AI product management.
Open to product management roles
I find what customers struggle with, and turn it into what the product does next.
For eight years at AT&T, I worked where customers, data, and product meet. I analyzed 100K+ customer chats a week with AI, found the problems behind them, and took product recommendations to leadership. I learned that the best analysis isn't the most sophisticated one. It's the one that changes what the product does next.
Now I'm moving into product management, focused on AI products. I bring a data scientist's rigor (Python, SQL, Snowflake, experimentation) and the habits a product team needs: start with the customer's problem, get cross-functional teams aligned (I led a 30+ stakeholder trial from idea to launch), and prove the impact with numbers.
Results at AT&T
0K+
Transcripts analyzed weekly
0%
Higher chat resolve rate
0%
Forecast accuracy improvement
$0M
Saved annually via routing fix
Each number started as a customer problem hiding in the data, and ended as a change in how the product worked.
See the projects behind these numbersFrom my talk · AI In Motion
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