Selected Milestones
A career focused on turning operational noise into clarity through machine learning, product strategy, and storytelling.
AI-Powered Call & Chat Analytics
AT&T
ML & AI Analytics // 10% higher resolve rate
Adopted AI tools to analyze 100k+ transcripts weekly. Improved resolve rate by 10% and reduced call handle time by 15% through deep sentiment and intent analysis.
Insurance Call Routing Optimization
AT&T
Strategic Routing // $2M annual savings
Identified underlying root causes to drive correct call routing. Redirecting insurance calls to the right department saved AT&T $2million annually.
Revenue Forecasting Pipeline
AT&T
Prophet Forecasting // 75% accuracy gain
Improved revenue forecasting accuracy by 75% for all AT&T lines of business using the Prophet model. Integrated end-to-end pipeline into KPI dashboards.
Anomaly Detection System
AT&T
Time Series ML // $0.5M saved annually
Reduced false anomalies by 30% using time series models. Resulted in 20% reduction in manual resolution hours, saving $0.5M annually.
Chronic Call Rerouting Trial
AT&T
Strategic Rerouting // +6% resolve rate
Led trial from ideation to execution for 30+ stakeholders. Improved resolve rate by 6% for chronic calls through strategic rerouting logic.
AI & Innovation
- Gemini
- Claude
- ChatGPT
- HeyGen
- ElevenLabs
- Perplexity
- Google AI Studio
Data & Cloud
- Snowflake
- Snowpark
- Hive
- Vertica
- Toad
- DataBricks
Programming
- Python
- PySpark
- R
- SQL
Visualization & PM
- Power BI
- Tableau
- Agile
- JIRA
- itrack
Honors & Awards
AT&T Connection Award
AT&TRecognized for taking leadership in data analysis for AT&T chat product, optimizing overall analytics process and mentoring fellow teammates.
AT&T We Care Award
AT&TRecognized for driving innovation in digital channel (chat) analytics, challenging conventional approaches, and mentoring teammates to enhance data insights and professional growth.